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IMA ONLINE STORE Terms

Article 1 Scope of the Agreement

1. IMA ONLINE STORE is an online shopping site operated and developed by amana inc. (hereinafter referred to as "the Company").

2. In regards to the use of services within the IMA ONLINE STORE (hereinafter referred to as "the Service"), these Terms of Use (hereinafter referred to as "the Agreement") and the IMA ONLINE Terms of Use (http://imaonline.jp/list/terms, hereinafter referred to as "Membership Agreement") shall apply to the Company and the members (as defined in the Membership Agreement). However, for each service that the Company provides other than the Service, it is assumed that Terms of Use for each service is applicable as well as laws and regulations, government ordinance, regulations, notices and the separately determined rules of the Privacy Policy.

3. The Company, in accordance with its own discretion, shall change all or part of the Agreement with notification to members in a way that our judgment deems appropriate, such as by email or by posting to the website. The Company shall not assume any responsibility in the event that modifying all or part of the Agreement causes any loss, damage, or penalty to a member.

4. In the event that all or part of the Agreement is modified in accordance with the preceding clause, only the agreement to which changes have been applied to will be in effect in using the Service.

Article 2 Purchase of Goods

1. If a member wishes to purchase a product, he or she shall register to purchase the item according to the methods specified by the Company.

2. When a member orders a product after thoroughly checking his or her entered and registered order information and receives a confirmation email of the purchase, an agreement for the purchased product is established between the Company and the member.

3. Regardless of the provisions of the preceding clause, if a member commits fraud or takes other inappropriate behavior in regards to using the Service, the Company maintains the right to cancel the Agreement between the member and the Company in regards to the Service and to take appropriate actions. The Company shall not assume any responsibility for the cause of any loss, damage, or penalty, directly or indirectly, to a member in regards to these measures.

Article 3 Payment Method

1. The purchase price of a product is the sum total of the purchase price including consumer tax and the costs incidental to the purchase (including COD fees and delivery fees).

2. Members are limited by the Company to using credit cards only in their registered name for the payment of products purchased through the Service.

3. If paying by a credit card, the member shall be subject to the terms of the contract entered into between the member and his or her credit card company. Furthermore, in the event that a dispute arises between the member and the credit card company regarding the use of the credit card, it is assumed that the member will be solely responsible for the resolution of the dispute at his or her own expense.

4.  If payment via bank deposit transfer, the transaction should be completed within 2 weeks.  When payment couldn't be confirmed, the order will be canceled immediately.  If the member would like to get the item, please re-order again. 

Article 4 Return and Exchange of Products

1. The Company shall only accept returns or exchanges in the event of the following circumstances. Please contact us within seven days of the arrival of your purchased product. Please send the invoice that was included in your package when returning the product. A representative will provide you with further guidance.

(1) If a product different from what you have ordered was delivered

(2) If the quantity received differs from the requested quantity

(3) If the delivered product is defective or damaged

(4) If the purchased product was damaged during shipping

2. Returns at the convenience of a member must be within less than seven days after the arrival of the product and shall not fall under any of the following.

① Products that have been opened or used

② Sale Products

③ Products whose tags or boxes are destroyed, lost, stained or damaged

④ Products without invoices

⑤ Products that have been damaged or stained by the member

⑥ Products that cannot be returned due to the nature of the product.

⑦ Products that are specified as “Cannot be returned or exchanged” on the product details page

⑧ Reserved products

⑨ Orders outside of Japan

3. It is assumed that a member will follow these steps in the event that he or she is seeking to return or exchange a purchased product. It should be noted that an invoice is required for returns.

<Returns and Exchanges based on Section 1 (shipping errors or product defects)>

The cost of return shall be borne by the Company. The Company will refund the purchase cost of the product as well as the shipping or COD fees (the return shipping fee shall be borne by the Company), or the company shall provide an exchange (the cost of re-delivery shall be borne by the Company). However, in the event that the member chooses to exchange or substitute an item with limited quantity, it may not be able to be replaced. In the preceding event, the member will be refunded.

<Product return based on Section 2 (member convenience)>

The cost of return shall be borne by the member. The Company will refund the purchase price as well as shipping or COD fees (the return shipping fee shall be borne by the member).

Article 5 Disclaimer Regarding Products

1. The Company does not assume any responsibility for the quality, materials, function, or performance of the Service and goods sold through the Service, with the exception of the cases in the preceding section.

2. In the event that an unidentifiable address is provided by the member, the Company is exempt from any obligations for troubles that arise from contacting the member at the provided address or delivering purchased product to the provided address.

3. It is assumed that the Company, at its own discretion, may modify or discontinue all or aspects of the Service at any time. The Company shall not assume any responsibility in the event that changes or discontinuations cause any loss, damage, or penalty to a member.

Article 6 Maintenance of the Service

It is assumed that the Company shall suspend or discontinue all aspects of the Service in the case of any of the following, without notifying the members, in order to improve or maintain the operation of the Service. The Company shall not assume any responsibility in the event that the suspension or discontinuation of the Service causes any loss, damage, or penalty to a member.

1. In the event of scheduled or emergency maintenance of the computer system used for the Service (hereinafter referred to as “the System”)

2. In the event that the operation of the Service becomes difficult due to fire, earthquake, flood, lightning, heavy snow, or other natural disasters

3. In the event that the operation of the Service becomes difficult due to war, civil disturbance, terrorism, uprisings, riots, or other social unrest

4. In the event that the operation of the Service becomes difficult due to system failure, unauthorized access by a third party, or infection by computer virus

5. In the event that it is requested on the basis of substantial evidence by government agencies, judicial bodies, local government, or other corresponding public organizations

6. In the event that the Company rationally determines it is necessary to suspend or discontinue the operation of the Service

Article 7 Intellectual Property Rights

1. It is assumed that the intellectual property rights of all designs provided through the Service, information, and other contents exclusively belong to the Company.

2. If the use of the designs, information, and other contents of the Company, regardless of its purpose, is found to be in violation of domestic and/or foreign copyright laws or other related laws, the Company shall take legal actions immediately.

Article 8 Governing Laws and Jurisdiction

1. It is assumed that Japanese law is applied in regards to the interpretation of the implementation, efficacy, and establishment of the Agreement.

2. In the event of a dispute between the Company and a member in conjunction with the use of the Service, it is assumed that the Company will hold discussions in good faith. In the event that an issue persists after discussions, the involved party is agreeing to the first trial under the exclusive jurisdiction of the Tokyo District Court.

Supplementary Provision: The Agreement shall apply to all members from 3/15/2014.

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